Single source of truth
A single source of truth means every piece of data, such as a price, a stock level or a customer address, is managed in one place and arrives everywhere else automatically from there.
Without that one source the familiar problems appear: the site shows a different price than the quote, the customer has two addresses in two systems, and nobody knows which number is right. Every correction is manual work and every discrepancy a complaint.
You do not get there by stuffing everything into one package, but by agreeing per type of data which system leads and connecting the rest to it. That is the quiet foundation under reliable dashboards and under agents that do not answer wrongly.
Other terms
Headless commerce
Headless commerce separates the front of your web store (what the customer sees) from the back (catalogue, cart, checkout), so you can design the front freely and the same back serves multiple channels.
AI scan
An AI scan is a short, structured analysis of a company's processes that points out where AI and automation pay back fastest, and in which order to start.
AI agent
An AI agent is software that handles a task end to end: reading, looking things up in your systems, drafting and acting, with a human checking the sensitive steps.
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